Quotes about Communication

There's magic, positive magic, in such phrases as: I may be wrong. I frequently am. Let's examine the facts.

PRINCIPLE 8 Try honestly to see things from the other person's point of view. PRINCIPLE 9 Be sympathetic with the other person's ideas and desires. PRINCIPLE 10 Appeal to the nobler motives. PRINCIPLE 11 Dramatize your ideas. PRINCIPLE 12 Throw down a challenge.

Say 'Hello' in tones that bespeak how pleased you are to have the person call.

PRINCIPLE 1 Don't criticize, condemn or complain. PRINCIPLE 2 Give honest and sincere appreciation. PRINCIPLE 3 Arouse in the other person an eager want.

Try your best to develop an ability to let others look into your head and heart. Learn to make your thoughts, your ideas, clear to others, individually, in groups, in public. You will find, as you improve in your effort to do this, that you—your real self—are making an impression, an impact, on people such as you never made before.

I am convinced now that nothing good is accomplished and a lot of damage can be done if you tell a person straight out that he or she is wrong. You only succeed in stripping that person of self-dignity and making yourself an unwelcome part of any discussion.

If a person makes a statement that you think is wrong—yes, even that you know is wrong—isn't it better to begin by saying: "Well, now, look. I thought otherwise, but I may be wrong. I frequently am. And if I am wrong, I want to be put right. Let's examine the facts." There's magic, positive magic, in such phrases as: "I may be wrong. I frequently am. Let's examine the facts.

People are moved when their interactions with you always leave them a little better.

there is no such thing as a neutral exchange. You leave someone either a little better or a little worse.

The only way on earth to influence other people is to talk about what they want and show them how to get it.

We ride roughshod over the feelings of others, getting our own way, finding fault, issuing threats, criticising a child or an employee in front of others, without even considering the hurt to the other person's pride. Whereas a few minutes' thought, a considerate word or two, a genuine understanding of the other person's attitude, would go so far toward alleviating the sting!

Once you take the time to consider the other person's perspective, you will become sympathetic to his feel ins and ideas. You will be able to authentically and honestly say, I don't blame you for feeling as you do. If I were in your position, I would feel just as you do.