Quotes about Communication

How she hated words, always coming between her and life: they did the ravishing, if anything did: ready-made words and phrases, sucking all the life-sap out of living things.

I want you to treat me nicely and respectfully. Call you 'sir', perhaps? she asked quietly. Yes, call me 'sir'. I should love it. Then I wish you would go upstairs, sir.

They want me in Lime Street on Monday week, mother, he cried, his eyes blazing, as he read the letter. Mrs Morel felt everything go silent inside her. ... It never occurred to him that she might be more hurt of his going away, than glad of his success.

Why talk about what we want? That is childish. Absurd. Of course, you are interested in what you want. You are eternally interested in it. But no one else is. The rest of us are just like you: we are interested in what we want.

Arouse in the other person an eager want. He who can do this has the whole world with him. He who cannot walks a lonely way.

If you argue and rankle and contradict, you may achieve a victory sometimes; but it will be an empty victory because you will never get your opponent's good will.

The chronic kicker, even the most violent critic, will frequently soften and be subdued in the presence of a patient, sympathetic listener— a listener who will be silent while the irate fault-finder dilates like a king cobra and spews the poison out of his system.

Flattery is telling the other person precisely what he thinks about himself.

We are interested in others when they are interested in us.

The only way I can get you to do anything is by giving you what you want.

Remember that a person's name is to that person the sweetest and most important sound in any language.

In a Nutshell - Fundamental Techniques In Handling People • Principle 1 - Don't criticize, condemn or complain. • Principle 2 - Give honest and sincere appreciation. • Principle 3 - Arouse in the other person an eager want.