Quotes about Communication

Asking forgiveness involves giving power to the person you're seeking forgiveness from.

Jason decided to stop yelling at his daughter and, instead, created a better story to invite her into.

I kept asking Him to say it again, but He wouldn't. I guess it's because I heard Him the first time, you know.

I think that's why so many couples fight, because they want their partners to validate them and affirm them, and if they don't get that, they feel as though they're going to die. And so they lash out. But it's a terrible thing to wake up and realize the person you just finished crucifying wasn't Jesus.

1) identifying what their customers wanted (to be seen and heard), (2) defining their customers' challenge (that people didn't recognize their hidden genius), and (3) offering their customers a tool they could use to express themselves (computers and smartphones). Each of these realizations are pillars in ancient storytelling and critical for connecting with customers.

Just because a tagline sounds great or a picture on a website grabs the eye, that doesn't mean it helps us enter into our customers' story. In every line of copy we write, we're either serving the customer's story or descending into confusion; we're either making music or making noise.

This message God was communicating to mankind, this Gospel of Jesus, was a message to the heart as much as to the head, that the methodology was as important as the message itself, that the message could not be presented accurately outside of the emotions within which these truths were embedded.

I made a single decision early on. I decided I wouldn't judge my kids. No matter what they told me, I wouldn't judge them. I might have to discipline them, but I wouldn't make them feel like lesser people for their mistakes. And because of that, they learned to trust me with their deepest thoughts... We taught them the basics early. But the older they got, the more I listened without judgment as they figured out how to apply wisdom in their own lives. And they've turned out well.

It bears repeating. The more we talk about the problems our customers experience, the more interest they will have in our brand.

We just raised the value of our product by more than 100 percent simply by using words. And words are free.

After three more e-mails like this, our client included an e-mail that contained an offer and a call to action.

The key here is to be direct. You don't want to be passive, because being passive communicates weakness. In this e-mail you are clearly making an offer. The formula might look like this: