Quotes about Communication

Wanting to be popular with your direct reports instead of holding them accountable.

if we weren't willing to tell a client the kind truth, why should they pay us?

As difficult as it is to build a cohesive team, it is not complicated. In fact, keeping it simple is critical

Truth lies at the heart of a functioning, cohesive team. Without it, teamwork is all but impossible

Another way to understand this model is to take the opposite approach—a positive one—and imagine how members of truly cohesive teams behave: They trust one another. They engage in unfiltered conflict around ideas. They commit to decisions and plans of action. They hold one another accountable for delivering against those plans. They focus on the achievement of collective results.

It's all about standing there naked in front of the client. It's about building trust. And in the end, that means the client trusts them and takes care of them.

Tell the kind truth.

Meetings are boring because they lack drama. Or conflict. This is a shame because most meetings have plenty of potential for drama, which is essential for keeping human beings engaged.

Trust] requires team members to make themselves vulnerable to one another, and be confident that their respective vulnerabilities will not be used against them.

She is skilled at communicating the 'context' for her comments with the goal of ensuring understanding.

All great relationships, the ones that last over time, require productive conflict in order to grow.

Moments of truth are best handled face-to-face P.30