Quotes about Empathy

All good teachers know that inside a remote or angry person is a soul, way deep down, capable of a full human life--a person with hope of a better story, who has allies, and can read... To me, teaching is a holy calling, especially with students less likely to succeed. It's the gift not only of not giving up on people, but of even figuring out where to begin.

So I practice the fifth Get: I get in touch with others. I tell my partner the truth about how crunchy I feel inside, how unevolved or vindictive. Or I pick up the three-hundred-pound phone and tell a close friend. Or I get in the car and head to where one of my precious communities has gathered. This might be a park, my church, my Sunday school room; with hikers, sober people, townsfolk.

Sometimes this human stuff is slimy and pathetic—jealousy especially so—but better to feel it and talk about it and walk through it than to spend a lifetime being silently poisoned.

I have a quote taped to my office wall from an anonymous source that says, 'Love is hard. Love is ... seeing the darkness in another person and defying the impulse to jump ship.

Look around and see whom you can serve. This will fill you.

We won't love you if you're perfect.

Response is always better than reaction.

Waiting isn't easy, which is precisely why it is so effective when engaging with other people.

It's not an effort contest, it's an art contest. As customers, we care about ourselves, about how we feel, about whether a product or service or play or interaction changed us for the better. Where it's made or how it's made or how difficult it was to make is sort of irrelevant. That's why emotional labor is so much more valuable than physical labor. Emotional labor changes the recipient, and we care about that. Soft

The way we make things better is by caring enough about those we serve to imagine the story that they need to hear.

Empathy is at the heart of marketing People don't believe what you believe. They don't know what you know. They don't want what you want. It's true, but we'd rather not accept this. Sonder is defined as that moment when you realize that everyone around you has an internal life as rich and as conflicted as yours. Everyone has noise in their heads.

When you meet someone, you need to have a superpower.