Quotes about Empathy

Waiting isn't easy, which is precisely why it is so effective when engaging with other people.

It's not an effort contest, it's an art contest. As customers, we care about ourselves, about how we feel, about whether a product or service or play or interaction changed us for the better. Where it's made or how it's made or how difficult it was to make is sort of irrelevant. That's why emotional labor is so much more valuable than physical labor. Emotional labor changes the recipient, and we care about that. Soft

The way we make things better is by caring enough about those we serve to imagine the story that they need to hear.

Empathy is at the heart of marketing People don't believe what you believe. They don't know what you know. They don't want what you want. It's true, but we'd rather not accept this. Sonder is defined as that moment when you realize that everyone around you has an internal life as rich and as conflicted as yours. Everyone has noise in their heads.

When you meet someone, you need to have a superpower.

Based on who they are and what they want and what they know, everyone is right. Every time.

Humans are lonely, and they want to be seen and known.

Everyone has a problem, a desire, and a narrative. Who will you seek to serve?

The best reason someone talks about you is because they're actually talking about themselves.

a hospital for the broken, not a museum for the perfect.

Do not judge others, and you will not be judged. Do not condemn others, or it will all come back against you. Forgive others, and you will be forgiven." Luke 6:37

God didn't give us His Word to use like a weapon or some kind of Hallmark card we can pass across the fence and keep some distance. It is a weapon, but one designed for use against our enemy, not against our sisters. It is meant for encouragement, not for pat answers in the midst of real pain. Just because something is true doesn't mean you must voice that truth in all circumstances.