Quotes about Empathy

Nobody will listen to you unless they sense that you like them. If a person senses that you do not like them, that you do not approve of their existence, then your religion and your political ideas will all seem wrong to them. If they sense that you like them, then they are open to what you have to say.

For a long time, I thought I was good at relationships because I was charming.

I get this feeling sometimes that after the world ends, when God destroys all our buildings and our flags, we will wish we had seen everybody as equal, that we had eaten dinner with prostitutes, held them in our arms, opened up spare rooms for them, and loved them and learned from them.

May we all be richly rewarded for putting our customers' stories above our own.

If you don't love somebody, it gets annoying when they tell you what to do or what to feel. When you love them you get pleasure from their pleasure, and it makes it easy to serve. I didn't love God because I didn't know God.

We didn't become the best of friends, but he was my best friend. By best friend I mean he was the best person for me to talk to. Every time I walked away from a beer or a lunch with him I was, somehow, a more centered person. He never let me control the conversation with distractions. He'd just laugh them off and repeat the question I was running from.

the ideas and experiences we exchange with others grow into us like vines and reveal themselves in our mannerisms and language and outlook on life. If you want to make a sad person happy, start by planting them in a community of optimists.

Empathetic statements start with words like, "We understand how it feels to..." or "Nobody should have to experience..." or "Like you, we are frustrated by..." or, in the case of one Toyota commercial inviting Toyota owners to engage their local Toyota service center, simply, "We care about your Toyota".

As long as you're willing to turn the other cheek with the mean ones, vulnerability can get you a wealth of friends.

An amazing things happens when we are honest and vulnerable. We allow people to know and love us. We also allow people to reject us, and that can sometimes hurt. But the truth is, they would have rejected us anyway. It's just that it would have taken a little more time.

I suppose building a healthy family is possible. Maybe what children really need is simple. Maybe they just need somebody to show them it's okay to be human.

The most powerful tool we can use to organize information so people don't have to burn very many calories is story.