Quotes about Empathy

I think that's why so many couples fight, because they want their partners to validate them and affirm them, and if they don't get that, they feel as though they're going to die. And so they lash out. But it's a terrible thing to wake up and realize the person you just finished crucifying wasn't Jesus.

Just because a tagline sounds great or a picture on a website grabs the eye, that doesn't mean it helps us enter into our customers' story. In every line of copy we write, we're either serving the customer's story or descending into confusion; we're either making music or making noise.

I learned that true love turns the other cheek, does not take a wrong into account, loves all people regardless of their indifference or hostility.

It bears repeating. The more we talk about the problems our customers experience, the more interest they will have in our brand.

Advertisers personify the problems their customers face in order to capture their imagination and give their frustrations a focal point.

It's funny what happens to you when part of your heart gets born inside somebody else.

When we demonstrate empathy and authority, our customer instantly recognizes we are the person who can help them win the day.

One of the things I admire most about John is his ability to hold compassion in one hand and justice in the other. He offers both liberally and yet they don't cancel each other out.

By writing about the community we will create or join, and by listing the ways we will appreciate nature and art, we are reminding ourselves, over and over, that life is not about us. It's about sharing our human experience with other people.

It made me think about the hard lives so many people have had, the sacrifices they've endured, and how those people will see heaven differently from those of us who have had easier lives.

Those who realize the epic story of life is not about them but actually about the people around them somehow win in the end.

We think stories are about getting money and security, but the truth is, it all comes down to relationships.