Quotes about Communication

Out of the overflow of the heart the mouth speaks.

Flattery is counterfeit, and like counterfeit money, it will eventually get you into trouble if you pass it to someone else. The difference between appreciation and flattery? That is simple. One is sincere and the other insincere. One comes from the heart out; the other from the teeth out. One is unselfish; the other selfish. One is universally admired; the other universally condemned.

Schwab says that he was paid this salary largely because of his ability to deal with people.

He never raised his voice, even in the midst of volatile situations.

Seven Rules For Making Your Home Life Happier • Rule 1: Don't nag. • Rule 2: Don't try to make your partner over. • Rule 3: Don't criticize. • Rule 4: Give honest appreciation. • Rule 5: Pay little attentions. • Rule 6: Be courteous. • Rule 7: Read a good book on the sexual side of marriage.

create a bond through some shared interest by telling them something about yourself?

As I look back now I wonder how I was ever able to sell anything. I lost years of my life in scrapping and arguing. I keep my mouth shut now. It pays.

PRINCIPLE 1—Become genuinely interested in other people. PRINCIPLE 2—Smile. PRINCIPLE 3—Remember that a person's name is to that person the sweetest and most important sound in any language. PRINCIPLE 4—Be a good listener. Encourage others to talk about themselves. PRINCIPLE 5—Talk in terms of the other person's interests. PRINCIPLE 6—Make the other person feel important-and do it sincerely.

What is the problem? What is the CAUSE of the problem? What are all possible solutions to the problem? What solution do you suggest?

You will never get into trouble by admitting that you may be wrong. That will stop all argument and inspire your opponent to be just as fair and open and broad-minded as you are. It will make him want to admit that he, too, may be wrong.

I am going to meet people today who talk too much—people who are selfish, egotistical, ungrateful. But I won't be surprised or disturbed, for I couldn't imagine a world without such people.

The bottom line is that you must become genuinely interested in others before you can ever expect anyone to be interested in you. "All things being equal," said author John Maxwell in a recent interview, "people do business with people they like.