Quotes about Communication

So when you and I are tempted to criticize someone tomorrow, let's remember Al Capone, "Two Gun" Crowley and Albert Fall. Let's realize that criticisms are like homing pigeons. They always return home. Let's realize that the person we are going to correct and condemn will probably justify himself or herself, and condemn us in return; or, like the gentle Taft, will say: "I don't see how I could have done any differently from what I have.

If we know we are going to be rebuked anyhow, isn't it far better to beat the other person to it and do it ourselves

En otras palabras: no hay que discutir con el cliente o con el cónyuge o con el adversario. No le diga que se equivoca, no lo haga enojar; utilice un poco de tacto, de diplomacia.

To win friends and influence others in today's world takes less than clever rhetoric. It takes the understated eloquence of grace and self-deprecation.

get the other person's point of view and see things from his or her angle, as well as from our own.

Kaiser into a staunch friend, imagine what humility and praise can do for you and me in our daily

The law is this: Always make the other person feel important. John Dewey, as we have already noted, said that the desire to be important is the deepest urge in human nature; and William James said: "The deepest principle in human nature is the craving to be appreciated." As I have already pointed out, it is this urge that differentiates us from the animals. It is this urge that has been responsible for civilization itself.

PRINCIPLE 3 Talk about your own mistakes before criticising the other person.

SIX WAYS TO MAKE PEOPLE LIKE YOU PRINCIPLE 1 Become genuinely interested in other people. PRINCIPLE 2 Smile. PRINCIPLE 3 Remember that a person's name is to that person the sweetest and most important sound in any language. PRINCIPLE 4 Be a good listener. Encourage others to talk about themselves. PRINCIPLE 5 Talk in terms of the other person's interests. PRINCIPLE 6 Make the other person feel important—and do it sincerely.

Out of the overflow of the heart the mouth speaks.

Flattery is counterfeit, and like counterfeit money, it will eventually get you into trouble if you pass it to someone else. The difference between appreciation and flattery? That is simple. One is sincere and the other insincere. One comes from the heart out; the other from the teeth out. One is unselfish; the other selfish. One is universally admired; the other universally condemned.

Schwab says that he was paid this salary largely because of his ability to deal with people.