A forgiving spirit is the one basic, necessary ingredient for a solid relationship.

if you want people to act right toward you, you act right toward them. And many times you'll change them.

The way people see others is a reflection of themselves: If I am a trusting person, I will see others as trustworthy. If I am a critical person, I will see others as critical. If I am a caring person, I will see others as compassionate. If you change yourself and become the kind of person you desire to be, you will begin to view others in a whole new light. And that will change the way you interact in all of your relationships.

Treat them as if they are important; they will respond according to the way that you perceive them.

The least important word: I (gets the least amount done) The most important word: We (gets the most amount done)—relationships The two most important words: Thank you—appreciation The three most important words: All is forgiven—forgiveness The four most important words: What is your opinion?—listening The five most important words: You did a good job—encouragement The six most important words: I want to know you better—understanding

How do the people around you react to the sparks of life? Are they fire lighters who blow things up, or firefighters who calm things down?

Perfectionists can rarely affirm themselves; therefore, it's very difficult for them to affirm others.

People don't function like machines. They have feelings. They think. They have problems, hopes, and dreams. Though people can be managed, they would much rather be led. And when they are led, they perform at a much higher level.

That's what connectors do. They tell you about yourself.

People will not always remember what you said. They will not always remember what you did. But, they will always remember how you made them feel.

KEY CONCEPT: Connecting begins when the other person feels valued.

The best way to lose an enemy is to treat him like a friend.