Selfishness is not living as one wishes to live, it is asking others to live as one wishes to live. And unselfishness is letting other people's lives alone, not interfering with them. Selfishness always aims at creating around it an absolute uniformity of type. Unselfishness recognises infinite variety of type as a delightful thing, accepts it, acquiesces in it, enjoys it.

I often wonder what would have happened to those in pain if, instead of Christ, there had been a Christian.

Courtesy is often the manifestation of trust, acceptance, and respect. We demonstrate courtesy by graciousness, consideration for one another, sincerity, listening, how we talk about teammates who aren't present, and the type of humor we use when jesting with one another.

The Chinese have a proverb pregnant with the age-old wisdom of the Orient: 'He who treads softly goes far.

President Lincoln was a master communicator, and humility was at the heart of all he said.

If, as a result of reading this book, you get only one thing—an increased tendency to think always in terms of the other person's point of view, and see things from that person's angle as well as your own—if you get only that one thing from this book, it may easily prove to be one of the stepping-stones of your career.

So the sun went behind a cloud, and the wind blew until it was almost a tornado, but the harder it blew, the tighter the old man clutched his coat to him. Finally, the wind calmed down and gave up, and then the sun came out from behind the clouds and smiled kindly on the old man. Presently, he mopped his brow and pulled off his coat. The sun then told the wind that gentleness and friendliness were always stronger than fury and force.

get the other person's point of view and see things from his or her angle, as well as from our own.

Anyone can live sweetly, patiently, lovingly, purely, till the sun goes down.

We are not empathetic creatures naturally, so we must work at it.

PRINCIPLE 1 Begin with praise and honest appreciation.

SIX WAYS TO MAKE PEOPLE LIKE YOU PRINCIPLE 1 Become genuinely interested in other people. PRINCIPLE 2 Smile. PRINCIPLE 3 Remember that a person's name is to that person the sweetest and most important sound in any language. PRINCIPLE 4 Be a good listener. Encourage others to talk about themselves. PRINCIPLE 5 Talk in terms of the other person's interests. PRINCIPLE 6 Make the other person feel important—and do it sincerely.