Quotes about Integrity

if we weren't willing to tell a client the kind truth, why should they pay us?

Truth lies at the heart of a functioning, cohesive team. Without it, teamwork is all but impossible

It was astounding how much more comfortable I felt just being honest. So I kept going.

It's not that they go out of their way to tick off their clients. It's just that they're so focused on saying and doing whatever is in the best interests of those clients that they stop worrying about the repercussions. They make themselves completely vulnerable, or naked, and don't try to protect themselves.

humble self- confidence.

It's all about standing there naked in front of the client. It's about building trust. And in the end, that means the client trusts them and takes care of them.

Tell the kind truth.

Moments of truth are best handled face-to-face P.30

an organization that has properly identified its values and adheres to them will naturally attract the right employees and repel the wrong ones.

And they don't worry about whether the potential client will take advantage of their generosity; they know that for every client that does, nine others will appreciate their generosity and start to see themselves as a client even before they formally decide to become one.

You shall not commit adultery. You shall not steal. You shall not give false testimony against your neighbor. You shall not covet your neighbor's house. You shall not covet your neighbor's wife, or his manservant or maidservant, his ox or donkey, or anything that belongs to your neighbor.

If I must be faithful to someone or something, I have, first of all, have to be faithful to myself.