Quotes about Employees

company needs to be able to articulate exactly what it does, whom it serves, and against whom it competes. Why? Because all employees should be made to feel like salespeople or ambassadors for the firm, and they cannot do this without a fundamental understanding of an organization's business. More important, without this understanding, employees cannot connect their individual roles to the overall direction of the larger organization.

an organization that has properly identified its values and adheres to them will naturally attract the right employees and repel the wrong ones.

The worst kind of businesses are ones where there are no expectations set out for employees.

Our most important education system is in the employees' own organization.

God bless those employees at United who somehow continue to be gracious and patient and generous with customers even while bearing the brunt of a broken company themselves.

Jack Welch of GE introduced many to his description of four types of employees based on their contribution to organizational goals and their alignment to corporate values:12 Delivers on commitments/shares our values—upward and onward Misses commitments/shares our values—second chance Does not meet commitments/does not share our values—out Delivers on commitments/does not share our values—this call demands managerial courage and for Welch, that answer is out!

people who would think they had committed a crime if they let their families or employees go for six days without food; but they will let them go for six days, and six weeks, and sometimes sixty years without giving them the hearty appreciation that they crave almost as much as they crave food.

Courtesy" and "Service" are the watchwords of merchandising today, and apply to the person who is marketing personal services even more directly than to the employer whom he serves, because, in the final analysis, both the employer and his employees are EMPLOYED BY THE PUBLIC THEY SERVE.

You can buy a person's hand, but you can't buy his heart. His heart is where his enthusiasm, his loyalty is. You can buy his back, but you can't buy his brain. That's where his creativity is, his ingenuity, his resourcefulness. PC work is treating employees as volunteers just as you treat customers as volunteers, because that's what they are. They volunteer the best part—their hearts and minds.

There are organizations that talk a lot about the customer and then completely neglect the people that deal with the customer—the employees.

Leaders dramatically influence the culture of their organizations through their own work habits. Being a leader does not mean one has 'made it' and is now exempt from hard work. Rather, leaders should set the pace for others. Few things discourage employees and volunteers any more than lazy leaders. Leaders should not ask their people to undertake tasks they are unwilling to perform themselves.

This is not a book for the wild-haired crazies your company keeps in a corner. It is a book for you, your boss, and your employees, because the best future available to us is a future where you contriubute your true self and your best work. Are you up for that?