Quotes about Employees

How do leaders serve their people? They may pay good wages and treat employees with respect.

God bless those employees at United who somehow continue to be gracious and patient and generous with customers even while bearing the brunt of a broken company themselves.

Engaged, enthusiastic, and loyal employees are pivotal drivers of growth and health in any organization.

Leaders dramatically influence the culture of their organizations through their own work habits. Being a leader does not mean one has 'made it' and is now exempt from hard work. Rather, leaders should set the pace for others. Few things discourage employees and volunteers any more than lazy leaders. Leaders should not ask their people to undertake tasks they are unwilling to perform themselves.

an organization that has properly identified its values and adheres to them will naturally attract the right employees and repel the wrong ones.

company needs to be able to articulate exactly what it does, whom it serves, and against whom it competes. Why? Because all employees should be made to feel like salespeople or ambassadors for the firm, and they cannot do this without a fundamental understanding of an organization's business. More important, without this understanding, employees cannot connect their individual roles to the overall direction of the larger organization.

Jack Welch of GE introduced many to his description of four types of employees based on their contribution to organizational goals and their alignment to corporate values:12 Delivers on commitments/shares our values—upward and onward Misses commitments/shares our values—second chance Does not meet commitments/does not share our values—out Delivers on commitments/does not share our values—this call demands managerial courage and for Welch, that answer is out!

What has carried this company so far so fast is the relationship that we, the managers, have been able to enjoy with our associates. By "associates" we mean those employees out in the stores and in the distribution centers and on the trucks who generally earn an hourly wage for all their hard work. Our relationship with the associates is a partnership in the truest sense.

God has blessed me with a wonderful family, a successful business, and outstanding employees. I do not take these blessings lightly.

Our most important education system is in the employees' own organization.

Courtesy" and "Service" are the watchwords of merchandising today, and apply to the person who is marketing personal services even more directly than to the employer whom he serves, because, in the final analysis, both the employer and his employees are EMPLOYED BY THE PUBLIC THEY SERVE.

There are organizations that talk a lot about the customer and then completely neglect the people that deal with the customer—the employees.