Quotes about Listening

If you only talk to a person's head and not their heart people won't listen to you.

Did you ever notice how difficult it is to argue with someone who is not obsessed with being right?

Never forget what a person says to you when they are angry.

Because paper has more patience than people.

How should you keep track of what customers want? Don't. Listen, but then forget what people said. Seriously. There's no need for a spreadsheet, database, or filing system. The requests that really matter are the ones you'll hear over and over. After a while, you won't be able to forget them. Your customers will be your memory. They'll keep reminding you. They'll show you which things you truly need to worry about.

A lot of companies have a similar front-of-house/back-of-house split. The people who make the product work in the "kitchen" while support handles the customers. Unfortunately, that means the product's chefs never get to directly hear what customers are saying. Too bad. Listening to customers is the best way to get in tune with a product's strengths and weaknesses.

You barely realize what just happened. It is called faith. You just turned in Jesus' direction and you are listening. You want what he offers.

In our attempts to help, we can overinterpret suffering.

We don't aim to draw out problems so that we can be helpers. We are simply interested in knowing another person, which is a basic feature of everyday love.

Some people talk in their sleep. Lecturers talk while other people sleep.

I read every single comment that comes in.

The only way you change is you have to at least be communicating.