Quotes about Empathy

If a man's heart is rankling with discord and ill feeling toward you, you can't win him to your way of thinking with all the logic in Christendom. Scolding parents and domineering bosses and husbands and nagging wives ought to realize that people don't want to change their minds. They can't be forced or driven to agree with you or me. But they may possibly be led to, if we are gentle and friendly, ever so gentle and ever so friendly.

Remember what Lincoln said: 'A drop of honey catches more flies than a gallon of gall.

PRINCIPLE 8 Try honestly to see things from the other person's point of view. PRINCIPLE 9 Be sympathetic with the other person's ideas and desires. PRINCIPLE 10 Appeal to the nobler motives. PRINCIPLE 11 Dramatize your ideas. PRINCIPLE 12 Throw down a challenge.

We nourish the bodies of our children and friends and employees, but how seldom do we nourish their self-esteem? We provide them with roast beef and potatoes to build energy, but we neglect to give them kind words of appreciation that would sing in their memories for years like the music of the morning stars.

PRINCIPLE 1 Don't criticize, condemn or complain. PRINCIPLE 2 Give honest and sincere appreciation. PRINCIPLE 3 Arouse in the other person an eager want.

Try your best to develop an ability to let others look into your head and heart. Learn to make your thoughts, your ideas, clear to others, individually, in groups, in public. You will find, as you improve in your effort to do this, that you—your real self—are making an impression, an impact, on people such as you never made before.

I am convinced now that nothing good is accomplished and a lot of damage can be done if you tell a person straight out that he or she is wrong. You only succeed in stripping that person of self-dignity and making yourself an unwelcome part of any discussion.

People are moved when their interactions with you always leave them a little better.

there is no such thing as a neutral exchange. You leave someone either a little better or a little worse.

I realize now that people are not thinking about you and me or caring what is said about us. They are thinking about themselves—before breakfast, after breakfast, and right on until ten minutes past midnight. They would be a thousand times more concerned about a slight headache of their own than they would about the news of your death or mine.

The only way on earth to influence other people is to talk about what they want and show them how to get it.

We ride roughshod over the feelings of others, getting our own way, finding fault, issuing threats, criticising a child or an employee in front of others, without even considering the hurt to the other person's pride. Whereas a few minutes' thought, a considerate word or two, a genuine understanding of the other person's attitude, would go so far toward alleviating the sting!