Quotes about Emotional intelligence

The sun can make you take off your coat more quickly than the wind; and kindliness, the friendly approach and appreciation can make people change their minds more readily than all the bluster and storming in the world. Remember

you will not alter their opinions, for you have hurt their feelings.

You deserve very little credit for being what you are—and remember, the people who come to you irritated, bigoted, unreasoning, deserve very little discredit for being what they are. Feel sorry for the poor devils. Pity them. Sympathize with them. Say to yourself: "There, but for the grace of God, go I.

In school, I sat in the back, seldom raising my hand and never raising my voice. But the absence of verbal expression did not mean I was dull to the needs of others. Didn't mean I couldn't think and feel. Didn't absorb. I thought and felt just fine. Absorbed like a sponge. My peripheral vision was twenty-ten. I cried when strangers hurt. Laughed when others smiled.

Understand that it is often unwise to forgive face to face. This tends to make the other person feel 'put down' and make you look holier-than-thou.

Blowing up at people when our agendas are trampled

Remember, you can measure the size of a person by what makes him or her angry.

Why is that true? Because when our friends excel us, they feel important; but when we excel them, they—or at least some of them—will feel inferior and envious.

Misunderstanding is never ended by an argument but by tact, diplomacy, conciliation and a sympathetic desire to see the other person's viewpoint.

President Lincoln was a master communicator, and humility was at the heart of all he said.

If, as a result of reading this book, you get only one thing—an increased tendency to think always in terms of the other person's point of view, and see things from that person's angle as well as your own—if you get only that one thing from this book, it may easily prove to be one of the stepping-stones of your career.

Influence requires more intuition than intellect.