Quotes about Empowerment

In the global economy, successful business is going to do just what Wal-Mart is always trying to do: give more and more responsibility for making decisions to the people who are actually on the firing line, those who deal with the customers every day.

If you want the people in the stores to take care of the customers, you have to make sure you're taking care of the people in the stores. That's the most important single ingredient of Wal-Mart's success.

These days, the real challenge for managers in a business like ours is to become what we call servant leaders. And when they do, the team—the manager and the associates—can accomplish anything.

I learned this early on in the variety store business: you've got to give folks responsibility, you've got to trust them, and then you've got to check on them.

and so he could show me how much my life was controlled by fear.

What we could never become by strength, stamina, and a will of steel—which we lack anyway—we become by the grace of God.

We draw strength from one another

Liberty cannot be preserved without general knowledge among the people.

The preservation of the means of knowledge among the lowest ranks is of more importance to the public than all the property of all the rich men in the country.

Liberty cannot be preserved without a general knowledge among the people.

A big man is one who makes us feel bigger when we are with him.

A leader who produces other leaders multiples their influences.