Quotes about Communication

Ironically, you'll probably get far more done when only half of your workday overlaps with the rest of your team. Instead of spending the entire day dealing with Urgent!!! emails and disruptive phone calls, you'll have the entire start (or end) of the day to yourself.

The bottom line is that you shouldn't hire people you don't trust, or work for bosses who don't trust you.

Most fears that have to do with people working remotely stem from a lack of trust.

Marketing is something everyone in your company is doing 24/7/365.

So talk like you really talk. Reveal things that others are unwilling to discuss. Be upfront about your shortcomings. Show the latest version of what you're working on, even if you're not done yet. It's OK if it's not perfect. You might not seem as professional, but you will seem a lot more genuine.

Third, show them work often. This is the best way to chip away at a client's natural situational anxiety. Look, they're paying you big bucks for your work, and it's totally natural for them to begin feeling anxious the moment they send you the deposit. So show them what they're paying for.

People will respect you more if you are open, honest, public, and responsive during a crisis. Don't hide behind spin or try to keep your bad news on the down low. You want your customers to be as informed as possible.

A lot of companies have a similar front-of-house/back-of-house split. The people who make the product work in the "kitchen" while support handles the customers. Unfortunately, that means the product's chefs never get to directly hear what customers are saying. Too bad. Listening to customers is the best way to get in tune with a product's strengths and weaknesses.

It's a beautiful way to put it: Leave the poetry in what you make. When something becomes too polished, it loses its soul. It seems robotic. So talk like you really talk. Reveal things that others are unwilling to discuss. Be upfront about your shortcomings. Show the latest version of what you're working on, even if you're not done yet. It's OK if it's not perfect. You might not seem as professional, but you will seem a lot more genuine.

Keeping a solid team together for a long time is a key to peak performance. People grow closer and more comfortable with each other, and consequently do even better work. Meanwhile, rookie teams make rookie mistakes.

One of the worst ways is the non-apology apology, which sounds like an apology but doesn't really accept any blame. For example, "We're sorry if this upset you." Or "I'm sorry that you don't feel we lived up to your expectations." Whatever.

So build an audience. Speak, write, blog, tweet, make videos—whatever. Share information that's valuable and you'll slowly but surely build a loyal audience. Then when you need to get the word out, the right people will already be listening.