People don't care how much you know unless you know how much you care.

If you're going to connect, people need to know that you understand them.

Isn't it interesting that Jesus seemed to speak most intimately to people who were lonely?

In the meantime, it's unfair of me to use my expectations as the standard for their behavior or hold it against them when they don't live up to my hopes.

There is a chill air surrounding those who are down in the world, and people are glad to get away from them, as from a cold room.

We are obliged to love one another. We are not strictly bound to "like" one another.

What air is to the body, to feel understood is to the heart.

I said before, that I have learnt much by guiding others. In the first place I see that all souls have more or less the same battles to fight, and on the other hand, that one soul differs widely from another, so each must be dealt with differently.

Love is the only way to grasp another human being in the innermost core of his personality.

A loving heart is the truest wisdom.

One must have a heart of stone to read the death of little Nell without laughing.

Be sympathetic with the other person's ideas and desires.