I give people a space to simply sit in silence and communicate with me deeply but non-verbally.

THINK before you speak. Is it True, Helpful, Inspiring, Necessary, Kind?

Two may talk and one may hear, but three cannot take part in a conversation of the most sincere and searching sort.

Confronting a teenager five minutes before she leaves for school is not helpful, even if the content is accurate. Rebuking a friend for an offense in front of others is not helpful. Asking your husband to consider how you hurt him as he is trying to get to sleep is not helpful.

Tact is the ability to deal with people sensitively, to avoid giving offense, to have a "feel" for the proper words or responses to a delicate situation.

Am i talking too much? People are always telling me I do. Would you rather I didn't talk? If you say so I'll stop. I can stop when I make up my mind to it, although it's difficult.

We are more anxious to speak than to be heard.

I call it sniffing someone out. If they smell real, I give them a signal to come close.

It's been suggested that successful communication consists of 7 percent content, 38 percent tone of voice, and 55 percent nonverbal communication. We're usually aware of the content of what we're saying, but not nearly as aware of our tone of voice.

Never speak to an invalid from behind, nor from the door, nor from any distance from him, nor when he is doing anything. The official politeness of servants in these things is so grateful to invalids, that many prefer, without knowing why, having none but servants about them.