This of all the misery in the world and be thankful that you are not sharing in it.

It's better to be kind than to be right.

If you want to change the way you feel about people, you have to change the way you treat them.

What a paradox: that we connect with God, with divinity, in our flesh and blood and time and space. We connect with God in our humanity. A great truth, attributed to Emily Dickinson, is that "hope inspires the good to reveal itself." This is almost all I ever need to remember. Gravity and sadness yank us down, and hope gives us a nudge to help one another get back up or to sit with the fallen on the ground, in the abyss, in solidarity.

Ultimately we're all just walking each other home.

When you're kind to people, and you pay attention, you make a field of comfort around them, and you get it back—the Golden Rule meets the Law of Karma meets Murphy's Law.

Kindness toward others and radical kindness to ourselves buy us a shot at a warm and generous heart, which is the greatest prize of all.

It turns out that welcome is solidarity. We're glad you're here, and we're with you. This whole project called you being alive, you finding joy? Well, we're in on that.

Try to be a good sport, baby. Sharon feels as bad as you do. It's all right for you to be mad, but...try to be as good a sport as you can. I'll tell you. It's a run-of-the-mill shitty thing. Life is full of them. And it is ALWAYS feels better to be kind.

Waiting isn't easy, which is precisely why it is so effective when engaging with other people.

The way we make things better is by caring enough about those we serve to imagine the story that they need to hear.

Empathy is at the heart of marketing People don't believe what you believe. They don't know what you know. They don't want what you want. It's true, but we'd rather not accept this. Sonder is defined as that moment when you realize that everyone around you has an internal life as rich and as conflicted as yours. Everyone has noise in their heads.