In my daughters I see her every day, her joy, her capacity for wonder. I won't try to describe how deeply I mourn her passing still. I know that she was the kindest, most generous spirit I have ever known, and that what is best in me I owe to her.

I held my mother's hand, making sure she was comfortable before she settled in to rest. Then I went back to the hotel room and cried.

Good people don't give up on the ones they love.

Mom had promised to stay clean as long as I was a good enough son to make it worth her while.

I didn't wish to be comforted. "You can't replace people you love with other people," I said. "They're not like old shoes or something." "No. But you can trust that you're not going to run out of people to love.

To retain those who are present, be loyal to those who are absent.

Trust is the highest form of human motivation. It brings out the very best in people. But it takes time and patience, and it doesn't preclude the necessity to train and develop people so that their competency can rise to the level of that trust.

To be trusted, it is said, is greater than to be loved. In the long run, I am convinced, to be trusted will be also to be loved.

Trust—or the lack of it—is at the root of success or failure in relationships and in the bottom-line results of business, industry, education, and government.

You can buy a person's hand, but you can't buy his heart.

If there is little or no trust, there is no foundation for permanent success.

From the foundation of character, we build and maintain Win/Win relationships. The trust, the Emotional Bank Account, is the essence of Win/Win. Without trust, the best we can do is compromise; without trust, we lack the credibility for