We tend to become what the most important person in our life thinks we will become.

The least important word: I (gets the least amount done) The most important word: We (gets the most amount done)—relationships The two most important words: Thank you—appreciation The three most important words: All is forgiven—forgiveness The four most important words: What is your opinion?—listening The five most important words: You did a good job—encouragement The six most important words: I want to know you better—understanding

How do the people around you react to the sparks of life? Are they fire lighters who blow things up, or firefighters who calm things down?

People must have affirmation and praise in order to maintain a high level of performance. Withholding negative or critical comments is not nearly as important as giving positive input through compliments and praise.

People don't function like machines. They have feelings. They think. They have problems, hopes, and dreams. Though people can be managed, they would much rather be led. And when they are led, they perform at a much higher level.

One of the best applications of this idea is expressed in what I call the 101 percent principle: Find the one thing that you believe is the potential leader's greatest asset, and then give 101 percent encouragement in that area. Focusing on a person's strengths promotes positive growth, confidence, and success as a potential leader.

Encouragement is oxygen to the soul. Good work can never be expected from a worker without encouragement. No one can ever have lived without it.

As a leader, my goal is to help people, not make them happy.

Think the best, believe the best, and express the best in others.

Get out of your normal environment today with someone you lead.

That's what connectors do. They tell you about yourself.

Connecting is vital for any person who wants to achieve success. It is essential for anyone who wants to build great relationships. You will only be able to reach your potential—regardless of your profession or chosen path—when you learn to connect with other people. Otherwise, you'll be like a nuclear power plant disconnected from the grid. You'll have incredible resources and potential, but you will never be able to put them to use.