Quotes from Patrick Lencioni

Enron - although an extreme case - is hardly the only company with a hollow set of values.

When employees at all levels share a common understanding of where the company is headed, what success looks like, whom their competitors are, and what needs to be achieved to claim victory, there is a remarkably low level of wasted time and energy and a powerful sense of traction.

Now imagine if I were to ask a room full of executives which they enjoy more: meetings or movies? They would probably think I was joking. And yet, meetings should be more interesting than movies because they have more inherent potential for passion and engagement than movies do.

I believe it's long past time that we, as individuals and as a society, reestablished the standard that leadership can never be about the leader more than the led.

ADMIT YOUR WEAKNESSES AND LIMITATIONS

No one on a cohesive team can say, Well, I did my job. Our failure isn't my fault.

his biggest problem was his need for a problem.

But no matter what is going on, there has to be something ultimately at stake. A prize, survival, sanity, success, even peace of mind.

the fundamental attribution error is the tendency of human beings to attribute the negative or frustrating behaviors of their colleagues to their intentions and personalities, while attributing their own negative or frustrating behaviors to environmental factors.

God bless those employees at United who somehow continue to be gracious and patient and generous with customers even while bearing the brunt of a broken company themselves.

Success is not a matter of mastering subtle, sophisticated theory but rather of embracing common sense with uncommon levels of discipline and persistence.

Truth lies at the heart of a functioning, cohesive team. Without it, teamwork is all but impossible